Health Navigation Services CHWs guide clients through the healthcare system by helping them understand and use their healthcare benefits. They handle appointment scheduling, arrange transportation to medical visits, assist with healthcare paperwork, and connect clients to essential community resources to ensure comprehensive access to care services.

Health Education and Coaching CHWs deliver culturally appropriate health education and develop self-management strategies for chronic conditions. They provide guidance on preventive care, support lifestyle changes, and conduct health promotion activities that help clients establish and maintain healthy behaviors within their communities.

Care Coordination Working as liaisons between clients and healthcare providers, CHWs ensure comprehensive care delivery through active coordination. They track referrals, manage care transitions, and support medication adherence, creating a seamless healthcare experience for clients across different providers and settings.

Social Support Services CHWs address social determinants of health by connecting clients with essential resources including housing assistance, food security programs, and employment services. They provide translation and interpretation services when needed, ensuring language barriers don’t impede access to care and support.

Advocacy and Community Engagement As advocates, CHWs represent client needs within the healthcare system while teaching self-advocacy skills. They build community partnerships, participate in outreach events, and assess community health needs to better serve their population’s healthcare requirements.

Cultural Mediation CHWs bridge cultural gaps between healthcare providers and clients by providing essential cultural context for healthcare decisions. They support appropriate traditional health practices and facilitate effective cross-cultural communication to ensure culturally competent care delivery.

Direct Client Support Through home visits, CHWs provide practical and emotional support while conducting basic needs assessments. They focus on supporting behavior change and building client self-efficacy, helping individuals develop the confidence and skills needed to manage their health effectively.