LP
Lifeline Phone
The federal Lifeline program provides a free smartphone, monthly minutes, unlimited texts, and high-speed data to eligible members. Pacific Health helps you apply, activate your device, and stay connected to your care team.
How it works
A federal Lifeline benefit that puts a free smartphone and monthly service in the hands of qualifying members.
01
Eligibility Check
We verify your eligibility through Medi-Cal, SNAP, SSI, or income — and gather the documents the National Verifier needs in one quick session.
02
Application Support
Our team submits your Lifeline application end-to-end, follows up on status, and handles any requests for additional information.
03
Device Delivery
Your free smartphone ships directly to your address — pre-configured and ready to activate as soon as it arrives.
04
Activation & Setup
We help you power on your phone, set up voicemail, save important numbers, and connect to your care team on day one.
05
Ongoing Support
Questions, lost devices, plan changes, or recertification — your Pacific Health team stays with you so service never lapses.
06
Telehealth Ready
Pre-installed access to telehealth, member portals, and pharmacy apps so your phone is a healthcare tool from the moment you turn it on.
Proven results
The challenge — and the impact
Statewide data from the California Department of Health Care Services (DHCS), Medi-Cal, and CalAIM.
1985
Year the federal Lifeline program was established
Source · Federal Communications Commission (FCC)
Read7M+
U.S. households currently enrolled in Lifeline
Source · Universal Service Administrative Company (USAC)
Read100%
Of Lifeline smartphones support telehealth and care apps
Source · Pacific Health Group
ReadHow we overcome it
What Pacific Health Group does about it
Each challenge above is paired with the concrete way our care model addresses it on the ground.
01
End-to-end enrollment, not a flyer
We don't hand you a brochure — we sit with you, verify eligibility, submit the application, and track it until your phone arrives.
02
Stay connected to your care
Your Lifeline phone is pre-loaded with the numbers and apps you need to reach your Lead Care Manager, attend telehealth visits, and refill prescriptions.
03
Recertification handled for you
Lifeline requires annual recertification. Our team tracks deadlines and helps you renew so service never lapses unexpectedly.
Who it's for
Does any of this sound like you or someone you know?
Lifeline Phone is designed for the situations below. If even one fits you or someone you love, you likely qualify at no cost through your Medi-Cal plan.
01
Medi-Cal or Medicaid members
02
SNAP / CalFresh recipients
03
Supplemental Security Income (SSI) recipients
04
Federal Public Housing Assistance recipients
05
Veterans Pension and Survivors Benefit recipients
06
Households at or below 135% of the Federal Poverty Guidelines
07
Seniors on fixed income who need a reliable phone
08
Members managing chronic conditions through telehealth
What's included
Benefits
Tangible support you can count on from day one — fully covered by your Medi-Cal plan.
Free smartphone
Eligible members receive a free smartphone shipped directly to their door — no contracts, no hidden fees, no credit check required.
Monthly service at no cost
Unlimited talk and text plus a generous monthly data allowance, fully covered through the federal Lifeline benefit.
Stay connected to your care team
Reach your Lead Care Manager, schedule appointments, attend telehealth visits, and refill prescriptions — right from your phone.
Access benefits and resources
Manage your Medi-Cal account, check benefits, and connect with housing, food, and transportation resources whenever you need them.
Emergency and 911 access
Reliable nationwide coverage so you can reach 911, family, and your care team in an emergency — anywhere, anytime.
Hands-on enrollment help
Our team walks you through eligibility, documents, and activation — in person or by phone, in your preferred language.
Ready to get started?
Become a member online in minutes, or call us and a specialist will walk you through it — at no cost when covered by Medi-Cal.
Apply for a Lifeline phone
Get a free smartphone and monthly service in a few steps.
Tell us a little about you and how you qualify. A Pacific Health enrollment specialist will verify your eligibility, submit your Lifeline application, and ship your phone directly to your door — at no cost.
- No contracts, no credit check
- Free monthly talk, text, and data
- Help with activation and care-team setup
One Lifeline benefit per household. Eligibility verified through the federal National Verifier.