CFS
Client and Family Support
Recovery doesn't happen alone. Our CFS team walks alongside Full Service Partnership clients and their families, caregivers, and chosen family — helping everyone navigate the behavioral health system, build skills, and stay connected to the supports that make recovery last.
How it works
Strengthening the families and communities that surround recovery — across Sonoma County.
01
Behavioral Health System Navigation
We help clients and families navigate complex systems of care, including Specialty Mental Health Services (SMHS), the Drug Medi-Cal Organized Delivery System (DMC-ODS), and the processes for accessing other local resources.
02
Patients' Rights Advocacy Support
Help understanding your rights within the behavioral health system and connecting to Patients' Rights Advocacy when you need someone in your corner.
03
Peer Support & Lived Experience
CFS staff are non-clinical mentors who draw on their own lived experience — so families feel understood, not judged, and see resilience modeled firsthand.
04
FSP Care Coordination
We participate in the client's Full Service Partnership care coordination so the voices of family, caregivers, and chosen family are part of the plan.
05
Educational Workshops
Regular workshops held throughout Sonoma County on skill building, psychoeducation, and how to access and use services — open to the public and designed to reduce stigma.
06
Resource Linkage & Clinics
Resource clinics and hands-on help accessing behavioral health, housing, health care, social services, and other community-based supports.
Proven results
The challenge — and the impact
Data from California DHCS and national caregiving research.
35%
Of county BHSA funding is now dedicated to Full Service Partnerships
Source · DHCS BHSA County Policy Manual
ReadProp 1
Voters modernized the MHSA into the Behavioral Health Services Act
Source · California DHCS
Read8.4M
Americans care for an adult with a mental or emotional health condition
Source · National Alliance for Caregiving & MHA, 2016
ReadHow we overcome it
What Pacific Health Group does about it
Each challenge above is paired with the concrete way our care model addresses it on the ground.
01
Lived experience, not a lecture
Our peer staff have walked this road. They meet families as empathetic guides and non-clinical mentors, building trust that clinical settings often can't.
02
Family inside the care plan
We participate in FSP care coordination so families, caregivers, and chosen family are informed, involved, and equipped to help.
03
Education that multiplies support
Every workshop grows Sonoma County's network of people who know how to support a loved one — the more people we educate, the bigger the safety net.
Who it's for
Does any of this sound like you or someone you know?
CFS is available to clients enrolled in a Sonoma County DHS-BHD Full Service Partnership and the people who support them. Our educational workshops are open to everyone.
01
Clients enrolled in a Sonoma County DHS-BHD Full Service Partnership
02
Family members and caregivers supporting an FSP client
03
Chosen family, friends, and support people involved in a client's recovery
04
Families new to the behavioral health system and unsure where to start
05
Clients and families navigating mental health and substance use services together
06
Families who want help understanding patients' rights
07
FSP providers and care teams looking to strengthen family engagement
08
Community members who want to learn how to support a loved one
What's included
Benefits
Tangible support for clients and the people who stand beside them.
A guide who's been there
Peer staff with lived experience walk with you through the system as empathetic guides — not clinicians, not caseworkers, but people who understand.
Support for the whole family
Services extend to the client's family, caregivers, and chosen family — everyone involved in supporting wellness and recovery.
Help navigating SMHS & DMC-ODS
Clear, practical help understanding mental health and substance use services, how to access them, and what to expect.
Advocacy when the system gets stuck
We help you understand your rights, speak up for what's needed, and connect to Patients' Rights Advocacy support.
Free community workshops
Education on supporting people with behavioral health conditions, substance use disorder, and system involvement — open to everyone in Sonoma County.
Culturally responsive, trauma-informed care
Individualized support delivered with respect for each family's language, culture, and experience.
CFS location
Visit our Sonoma County office
Sonoma County CFS Office
3558 Red Barn Boulevard, Suite 200, Santa Rosa, CA 95403
Ready to get started?
Submit a referral online, or reach our Sonoma County CFS team directly.
Client & Family Support referral
Refer a client or family to CFS.
This referral form is for clients and their families currently enrolled in a Full Service Partnership (FSP) program who may benefit from Client and Family Support services. Referrals may be submitted by clients, family members, service providers, or other members of the client's care team.